Refund & Cancellation Policy

Effective Date: August 2026

SecuLex is dedicated to advancing open and peer-reviewed scholarly legal research. This Refund & Cancellation Policy outlines the terms and conditions regarding purchases of digital publications, article downloads, contributions, and any related digital services offered on our platform.

By completing a purchase or transaction on SecuLex, you acknowledge that you have read, understood, and agreed to this Policy.

1. Nature of Digital Content & Immediate Delivery

All articles, monographs, and research documents made available through our paywall or repository are digital, non-tangible goods.

Upon verified completion of payment via our authorized payment processors, you are granted immediate access or an automated download link to the electronic file (PDF format). Because digital documents cannot be physically returned once access or download capability has been granted, digital purchases are generally considered final.

2. Cancellation Policy

2.1 Single-Article Digital Downloads

Prior to Payment Authorization: You may cancel your transaction at any point prior to completing authorization on the payment gateway. Simply close the payment modal or gateway prompt. No charges will be incurred.
After Payment Authorization & Delivery: Once payment has been successfully verified and access to the digital file has been unlocked or delivered, the transaction cannot be cancelled.

2.2 Recurring Subscriptions or Memberships (Where Applicable)

If recurring subscriptions or institutional access plans are active:

You may cancel your renewal at any time through your account settings or by contacting us at least 48 hours before your next billing cycle.
Cancellation prevents future recurring charges. Access will remain active through the remainder of your current paid billing period.

3. Refund Eligibility & Exceptional Circumstances

While digital goods are generally non-refundable, we strive to be fair and transparent. We will review and grant refund requests under the following specific circumstances:

3.1 Eligible for Refund

Duplicate or Multiple Charges: If an unexpected technical error or network glitch causes multiple charges for the same document or transaction, we will promptly refund the duplicate transaction(s).
Technical Failure of File Delivery: If payment is successfully processed and deducted from your account, but the system fails to provide access or a functional download link, and our technical support team is unable to deliver the document to your verified email within 48 hours of receiving your notice.
Corrupted or Incomplete File: If the downloaded file is damaged, unreadable, or defective upon initial download, and we are unable to provide an intact, readable replacement file.
Incorrect Document Delivered: If the document delivered is materially different from the article title, author, and abstract that was listed at checkout.

3.2 Non-Refundable Situations

Refunds will not be issued in scenarios including, but not limited to:

Change of Mind: Deciding you no longer need the publication after the PDF has been unlocked or downloaded.
Failure to Review Available Previews: Not reading the publicly available Abstract, Table of Contents, Author Details, or Publication Date before purchasing.
Substantive Disagreement: Disagreement with the scholarly methodology, legal analysis, conclusions, or opinions expressed by the author.
Local Device or Software Incompatibility: Inability to open standard PDF files due to issues on your local device, unsupported third-party software, or firewalls outside our control.
Failure to Comply with Academic Integrity: Breaches of our Academic Integrity Policy or Terms of Use.

4. Refund Request Process & Timeframe

To request a refund under the eligible conditions stated above, please submit a written request within 14 calendar days of the transaction date.

How to Submit a Request:

Send an email to seculexpublications@gmail.com with the subject line: Refund Request - [Order / Transaction ID].
Include the following details in your message:
- Your full name and email address used for the purchase.
- Transaction Reference Number / Order ID.
- Date and amount of purchase.
- Title of the publication.
- A clear explanation of the issue encountered (and screenshots if reporting a technical delivery error or corrupted file).

5. Refund Processing

Review Period: Our administration and billing team will review your request within 3 to 5 business days.
Payout Method: Approved refunds will be credited back to the original method of payment (e.g., PayPal account, credit/debit card, or Mobile Money account).
Processing Time: Depending on your financial institution or mobile payment operator, the refunded amount typically reflects in your account within 5 to 10 business days after approval.
Transaction Fees: In cases of duplicate charges or platform error, full refunds including processing fees will be provided. In discretionary refund cases, gateway processing fees retained by payment providers may be deducted where permitted by applicable law.

6. Chargebacks and Payment Disputes

We encourage readers and institutional purchasers to contact us directly at seculexpublications@gmail.com before opening a dispute or chargeback with your bank, or card provider. We are committed to resolving legitimate billing issues quickly and amicably.

7. Contact Us

If you have any questions, concerns, or requests regarding this Refund & Cancellation Policy, please contact:

Email: seculexpublications@gmail.com
Website: https://seculex.org
Legal Inquiries: SecuLex Editorial & Publishing Team